Forrester: Case Management Study

Forrester: Case Management Study

From the information provided in interviews, Forrester has constructed a Total Economic Impact (TEI) framework for those organizations considering implementing IBM Datacap. The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision, to help organizations understand how to take advantage of specific benefits, reduce costs, and improve the overall business goals of winning, serving, and retaining customers

Read this report from Forrester Research to learn:

  • How to streamline and consolidate processes;
  • How to save on hardware operating expenses;
  • How to reduce the cost of licensing but maintain the same level of efficiency.

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