Case Study: Staking Out an ATM SkimmerTech Credit Union's Mayra Koury on How She Helped Law Enforcement Take Down a Fraudster
Mayra Koury wears a lot of hats at $2 billion Tech Credit Union in San Jose. One of them is fraud investigator. Hear how she single-handedly staked out the institution's ATMs and helped law enforcement catch a skimming fraudster in action.
In a video interview conducted at ISMG's San Francisco Fraud and Breach Prevention Summit, Koury discusses:
- The predominant forms of fraud her institution sees;
- How her team tries to help members protect themselves from being fraud victims;
- Her role in helping take down an ATM skimming fraudster.
At the SF event, Koury sat on a panel dedicated to The Evolution of Payments Fraud and the Emerging Threat Landscape.
In her current role as vice president of central operations, Koury is responsible for the management, service and sales support of the credit union's centralized member service and electronic funds transfer operations center. Having built her career at Tech CU, she has held various positions since she joined in 1996, including card services manager, EFT services manager and assistant vice president of central operations. She is certified as an accredited ACH professional, holds NACHA accreditation and is a member of her family's foundation, The June & Julian Foss Foundation.